Terms of Service | Call-Catch

Last Updated: March 3, 2025

1. Introduction

Welcome to Call-Catch. These Terms of Service ("Terms") govern your access to and use of the Call-Catch website and virtual receptionist services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use the Services.

2. Definitions

Throughout these Terms, the following definitions apply:

"We," "our," or "us" refers to Call-Catch, the provider of the Services.
"You" or "your" refers to the individual or entity accessing or using the Services.
"Content" refers to any information, data, text, software, graphics, messages, or other materials that are posted, uploaded, or otherwise made available through the Services.

3. Account Registration

To use certain features of our Services, you may need to create an account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

4. Service Description

Call-Catch provides virtual receptionist services for businesses, including but not limited to call answering, message taking, appointment scheduling, and call forwarding. The specific features and functionality available to you depend on the service plan you select.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

5. Fees and Payment

Some of our Services are offered on a subscription basis. You agree to pay all fees associated with your selected service plan. All fees are exclusive of taxes, which you are responsible for paying.

By providing a payment method, you authorize us to charge you for all fees associated with your subscription. If your payment cannot be completed, we may suspend or terminate your access to the Services.

We reserve the right to change our fees at any time. If we change our fees, we will provide notice of the change on our website or by email at least 30 days before the change takes effect.

6. User Responsibilities

When using our Services, you agree to:

Comply with all applicable laws and regulations
Provide accurate and complete information
Respect the privacy and rights of others
Use the Services only for legitimate business purposes
Not engage in any activity that could harm, disable, or impair the Services
Not attempt to gain unauthorized access to any part of the Services
Not use the Services for any illegal or unauthorized purpose

7. Intellectual Property Rights

The Services and all content, features, and functionality thereof, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are owned by Call-Catch or its licensors and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Services for your internal business purposes. You may not copy, modify, distribute, sell, or lease any part of the Services without our prior written consent.

8. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, Call-Catch and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with these Terms or your use of the Services.

In no event shall our total liability to you for all claims exceed the amount paid by you to us for the Services during the twelve (12) months preceding the event giving rise to the liability.

10. Indemnification

You agree to indemnify, defend, and hold harmless Call-Catch and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.

11. Term and Termination

These Terms will remain in effect until terminated by either you or us. You may terminate these Terms at any time by canceling your account and discontinuing use of the Services.

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

12. Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

14. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association in California. The arbitration shall be conducted by a single arbitrator, and the award shall be final and binding.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Call-Catch regarding the Services and supersede all prior agreements and understandings, whether written or oral.

17. Contact Information

If you have questions about these Terms, please contact us at:

Email: info@call-catch.com