Call-Catch

Privacy Policy

Last Updated: March 3, 2025

1. Introduction

Welcome to Call-Catch ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our virtual receptionist services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Personal information may include:

  • Contact information (name, email address, phone number, business address)
  • Business information (company name, industry, size)
  • Account credentials
  • Payment information
  • Call recordings and transcripts (with your consent)

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our website, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent
  • Date and time of access
  • Other technology identifiers

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Responding to inquiries and providing customer support
  • Sending administrative information, updates, and marketing communications
  • Personalizing your experience
  • Analyzing usage patterns and trends
  • Protecting against fraudulent or unauthorized activity
  • Complying with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Third-Party Services

We may use third-party services to help us operate our business and website or administer activities on our behalf. These may include:

  • Analytics providers (such as Google Analytics)
  • Payment processors
  • Customer relationship management tools
  • Communication platforms

These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@call-catch.com