Call-Catch

Privacy Policy

Last Updated: April 4, 2025

1. Introduction & Scope

Welcome to Call-Catch ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information from:

  • Business Owners (our Clients): Individuals or entities who register for and use our Services.
  • Callers: Individuals who call our Clients and interact with the Call-Catch digital assistant.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you are a Business Owner, you are also responsible for ensuring that your use of the Services complies with applicable privacy laws concerning Callers.

2. Information We Collect

We collect information to provide and improve our Services. The types of information depend on whether you are a Business Owner or a Caller.

2.1 Information from Business Owners

When you register for or use our Services as a Business Owner, we collect:

  • Account Registration Data: Name, email address, phone number, company name, business address, account credentials.
  • Payment Information: Billing details and payment method information. This is processed by our third-party payment processor, Stripe. We do not directly store your full payment card details. Stripe's use of your information is governed by their privacy policy.
  • Business Information: Details you provide for the digital assistant to use, such as business hours, services offered, frequently asked questions (FAQs), specific instructions for call handling, etc.
  • Usage Data: Information about how you use our website and services, such as features accessed, account settings, interaction logs, IP address, browser type, device information, and operating system.
  • Communications: Records of communications with us, such as support requests or feedback.

2.2 Information from Callers

When a Caller interacts with the digital assistant servicing one of our Business Owners, we collect:

  • Caller Identification: Phone number (Caller ID), where available.
  • Audio Recordings: Recordings of the calls between the Caller and the digital assistant. Business Owners are responsible for ensuring appropriate notice and consent for recording under applicable laws (see Terms of Service).
  • Call Transcripts: Text transcriptions generated from the audio recordings.
  • Interaction Data: Information about the call, such as date, time, duration, and the nature of the inquiry.
  • Voluntarily Provided Information: Any personal information the Caller chooses to share during the conversation with the digital assistant (e.g., name, contact details for a message, appointment requests).

3. How We Use Information

We use the collected information for the following purposes:

  • To Provide and Manage the Service: Use Business Information and Call Data (recordings, transcripts, interaction data) to operate the digital assistant, respond to Caller inquiries according to the Business Owner's instructions, manage call routing, take messages, schedule appointments, and fulfill other service functions.
  • For Service Improvement & AI Training: Analyze Business Information and Call Data (including audio recordings and transcripts) to train our AI models, improve speech recognition accuracy, enhance the digital assistant's capabilities, develop new features, and perform internal analytics. Where possible and appropriate, we strive to use anonymized or aggregated data for these purposes.
  • For Billing & Account Management: Use Business Owner data (Account Registration Data, Payment Information, Usage Data) to manage accounts, process payments via Stripe, send invoices and service-related communications (updates, security alerts, support messages).
  • For Communication: Communicate with Business Owners about their account and the Services.
  • For Legal & Security Purposes: Use data as necessary to comply with applicable laws and legal obligations (e.g., subpoenas, court orders), enforce our Terms of Service, protect the security and integrity of our Service, prevent fraud, and protect our rights and the rights of others.
  • To Personalize Experience: Use Usage Data to understand how Business Owners use our Services and personalize their experience.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information under the following circumstances:

  • With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting (e.g., AWS, Google Cloud), AI technology partners (e.g., speech-to-text providers, natural language processing services - *[Developer Note: List specific key partners if applicable/disclosable]*), payment processing (Stripe), analytics providers, communication tools, and customer support software providers. These providers are authorized to use your information only as necessary to provide services to us and are obligated to protect your information.
  • For AI Training: As described in Section 3, Call Data (including recordings/transcripts) and Business Information may be processed as part of our AI model training and improvement efforts, potentially involving trusted AI technology partners bound by confidentiality obligations.
  • At the Direction of the Business Owner: We may share Caller information (e.g., messages, call summaries) with the respective Business Owner as part of the Service.
  • Legal Requirements: We may disclose information if required to do so by law, subpoena, court order, or other governmental request, or in the good faith belief that such action is necessary to comply with legal processes, protect and defend our rights or property, prevent fraud, protect the safety of our users or the public, or enforce our Terms of Service.
  • Business Transfers: In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
  • With Consent: We may share information with third parties when we have the explicit consent of the Business Owner or, where applicable, the Caller.

5. Data Security

We implement reasonable technical and organizational security measures designed to protect the security of personal information we process. This includes measures like encryption of data at rest and in transit (where appropriate), access controls, regular security assessments, and staff training. However, please remember that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot ensure or warrant its absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our relationship with the Business Owner and the provision of Services (e.g., while an account is active).
  • The time needed for service improvement and AI training cycles (data may be retained in anonymized or aggregated form for longer periods).
  • Whether there is a legal obligation to which we are subject (e.g., certain laws require us to keep records of transactions or communications for a certain period).
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

Specifically, call recordings and transcripts may be retained for a defined period necessary for service provision, quality assurance, and AI training, after which they may be deleted or anonymized according to our internal data retention schedule. Business Owners can typically manage or delete their specific Business Information through their account settings.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information when Business Owners interact with our website. These technologies help us operate the service, analyze usage, personalize content, and improve user experience. We may use session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted or expired).

We use these technologies for purposes such as:

  • Authentication and security
  • Remembering preferences and settings
  • Analyzing website traffic and usage patterns (e.g., via Google Analytics)
  • Understanding the effectiveness of marketing campaigns

You can control cookies through your browser settings and other tools. Most browsers allow you to block or delete cookies. However, if you block cookies, some features of our website may not operate correctly.

8. User Rights (Data Subject Rights)

Depending on your location and applicable data protection laws (such as GDPR for residents of the European Economic Area or CCPA/CPRA for residents of California), you may have certain rights regarding your personal information. These rights may include:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Correction (Rectification): Request correction of inaccurate or incomplete personal information.
  • Right to Deletion (Erasure): Request deletion of your personal information, subject to certain exceptions.
  • Right to Restrict Processing: Request restriction of the processing of your personal information under certain conditions.
  • Right to Object to Processing: Object to the processing of your personal information under certain conditions (e.g., for direct marketing).
  • Right to Data Portability: Request transfer of your personal information to another party in a structured, commonly used, machine-readable format, under certain conditions.
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal information.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

Exercising Your Rights:

  • Business Owners: You can typically access, review, and update your Account Registration Data and Business Information directly through your account settings. For other requests or if you need assistance, please contact us using the details in the "Contact Information" section below.
  • Callers: As Call-Catch processes Caller data primarily on behalf of and under the instruction of our Business Owners (acting as a data processor or service provider in many contexts), Callers wishing to exercise their rights regarding information collected during calls should typically direct their requests to the Business Owner they interacted with. If a Caller contacts us directly, we will usually refer them to the relevant Business Owner, although we will assist where appropriate and legally required.

We will respond to verifiable requests as required by applicable law. We may need to verify your identity before processing your request.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16 (or the applicable minimum age in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and potentially through other means, such as by posting a notice on our website or sending an email notification to Business Owners before the change becomes effective. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@call-catch.com